At Sosby, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item is unused, in original condition, and in original packaging.

Returned items must be approved before being sent back. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method.

Please note that certain items such as clearance products or hygiene-related baby items may not be eligible for return. For return requests or questions, contact us at contact@sosbaby.shop.